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Paying Water & Sewer Bills
There are six ways to pay your bill:
Online Through Your Bank's Bill Payment Service
- Payment can take up to five business days to process. There is no additional charge for making a payment this way.
Automatic Withdrawal
- Payment will be automatically withdrawn from your bank account every two months. Fill out the utility bill bank draft application (PDF) to sign up.
By Mail
- Mail payment to:
Hanover County Department of Public Utilities
P.O. Box 470
Hanover, VA 23069 - Include the remittance stub from your bill. If you do not have your remittance stub, write your account number on your check before mailing.
- If you do not know your account number, call 804-365-6024.
In Person
- We are in the Administration Building located at:
7516 County Complex Road
Hanover, VA 23069 - Our office hours are 8:30 a.m. to 5 p.m., Monday through Friday.
- We accept:
- Checks
- Debit and/or Credit Cards (A convenience fee will be charged for using a credit card. There is no fee for using a debit card.): American Express, Discover, MasterCard, and VISA
- Cash can only be accepted at the Treasurer's Office, located at 7507 Library Drive in the Chenault-Weems Building. The Treasurer's Office hours are 8:30 a.m. to 5 p.m., Monday through Friday.
- We also have a drop box located in our office and in front of the Chenault-Weems Building. The Chenault-Weems Building drop box is available 24 hours a day, seven days a week.
- View a map of the payment locations (PDF).
Online Using a Credit or Debit Card
- You will be charged a convenience fee for paying online with a credit or debit card .
- There has been a modification to the format of account numbers. While your account number has not changed, your account number now includes leading zeros. Customer Number must equal 8 characters in length by adding leading zeros. Account Number must equal 7 characters in length by adding leading zeros. Click here to see the previous format, and how to convert to the new format.
- You must have your account number to use this option.
- Payment is received in our office the following business day.
- The website accepts the following debit and/or credit cards:
- American Express
- Discover
- MasterCard
- VISA
- Once you have paid and received a confirmation number, a confirmation number will also be sent to our office.
- You do not have to register to make a one time payment. You may instead select online payments.
By Phone
- Call 804-365-6024.
- Available 24 hours a day, seven days a week.
- You will be charged a convenience fee for using this option.
- You must have your account number to use this option.
- Your account number can be found on your water and sewer bill. Enter the first half before the dash, press pound, then enter the second half and press pound again.
- You will be able to make a payment after hearing your account information.
- Payment is received in our office immediately.
- The phone system accepts the following debit and/or credit cards:
- American Express
- Discover
- MasterCard
- VISA
-
Public Utilities
Physical Address
Administration Building
7516 County Complex Road
Hanover, VA 23069
Mailing Address
P.O. Box 470
Hanover, VA 23069
-
Customer Service Department
Phone: 804-365-6024
-
Administrative Offices
Phone: 804-365-6019
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